Cancellations and Refunds
1.1 In case of failed/returned/rejected/canceled transactions, refund received on Credit/Prepaid cards shall be applied immediately to the value already stored on the Mony application. The refund transactions shall comply with the Master Direction on Issuance and Operation of Prepaid guidelines issued by the regulated payment bodies and payment processors.
1.2 Depending on banks, it may take upto 4-7 business days to reflect the refund on the user card statement. Any refund from the merchant or the failure at the payment processor end is thoroughly examined if the transaction has reached its end status and if that statement turns out to be failed the user is eligible for a refund on his card.
1.3 In case of a refund for any transaction is received after the amount is determined, the Customer can reach out to our Mony’s customer relationship team (either by email to help@havemony.com or by contacting phone number +91 9511175311) to know the status with the refund amount.
1.4 You hereby acknowledge and agree that Refund Amount can only be utilised by the User to make payments to Mony in the future against the use of our Services from time to time. It is hereby clarified that the User shall not have the right to transfer or withdraw the Refund Amount or use the Refund Amount in relation to any other services rendered by Mony. You hereby agree, acknowledge and confirm that the Refund Amount will be credited to a designated bank account, a designated credit card account or any other designated financial account other than your account with us solely at the discretion of Mony.
1.5 How to Request Account Deactivation: You can request to deactivate your account and close your wallet directly through the MONY app: App Navigation: Profile `>` Settings `>` Deactivate Account Processing Time: Once you submit your deactivation request, our team will review and process it within 24 to 48 hours. Refund of Wallet Balance: After your account is successfully deactivated, your remaining wallet balance (if any) will be credited back to your original source account (e.g., debit/credit card or bank account used for top-up). Important Notes: Make sure all pending transactions are completed before submitting your request. Once your account is deactivated, access to transaction history and app features will no longer be available. For any queries, feel free to contact our support team at support@havemony.com
